We aim to give every customer an honest, straightforward experience. If something has gone wrong, please tell us so we can put it right.
Contact us by phone or email using the details on this website, giving your name, the vehicle concerned and a description of the problem. You can also write to us at our address.
If we cannot resolve your complaint between us, you may be able to refer it to an alternative dispute resolution (ADR) provider such as The Motor Ombudsman (themotorombudsman.org). Complaints about how we handle your personal data can be raised with the Information Commissioner's Office (ico.org.uk).